Warranty & Return

Please check your package before signing for it, and read our after-sales policy below.

We will try our best to make sure the products shipped to our customers are in the best condition. Please check the package before you sign for it. If the product is not in good condition, please do not sign for it — ask for a certificate (such as a picture of the damaged goods) from the express company, and contact us immediately. We will contact the express company to deal with it. We are not responsible for items lost or content damaged after being signed for.

1. Return and Full Refund

Products with quality problems, if notified within 7 days (from the date products were received), we can offer you a full refund.

  • Customer will need to send the products back to us; when we receive the products, we will give you a full refund within the next 2 days.
  • We will pay all the necessary shipping fees for the replaced products that we ship to you.

2. Replacement

Products with quality problems, if notified within 7 days (from the date products were received), can be replaced.

  • Customer will need to send the products back to us; when we receive the products, we will replace them with new ones and ship them back to you.
  • We will pay all the necessary shipping fees for the replaced products that we ship to you.

3. Return and Partial Refund in 7 Days

QiaoAgarwood cannot give a full refund for cases such as:

  • "The product does not look like the ones in your picture."
  • "The product is not what I'd imagine it to be."
  • "I am not satisfied with this product."
  • "The product did not arrive in time."

Note: We will deduct a certain amount of handling fee based on your order total amount and give you a partial refund.